Frequently Asked Questions (FAQ)

Amor Pottery — Aapke sawalon ke jawab

1. Order kaise place karu?

Shop page me product choose karo → Quantity select karo → Add to Cart → Checkout par jao → Shipping & payment details fill karo → Order confirm karo.

2. Payment options kaun-kaun se available hain?

Credit/Debit card, Netbanking, UPI, Wallets aur jahaan available ho wahan Cash on Delivery (COD). Payment gateways secure hain.

3. Shipping kitne din me hoti hai?

Orders usually 3–7 business days me deliver ho jate hain (location ke hisab se). Dispatch 1–2 business days me hota hai. Aapko shipment ke baad tracking ID di jayegi.

4. Item damaged aaya to kya karun?

Agar item damaged ya incorrect ho to humein 48 hours ke andar contact karo (photo bhejna na bhoolein). Hum return/exchange ya refund process karenge as per Return Policy.

5. Customized/Personalized order lete ho kya?

Haan — limited customized orders available hain. Custom order ke liye Contact Us form ya email bhejo; design approval aur estimated delivery time confirm karenge.

6. Bulk order / corporate order kaise karun?

Bulk aur corporate enquiries ke liye humein email karein (subject: Bulk Order) ya Contact page par form fill karein — hum quote, timelines aur shipping options bhejenge.

7. Product care (pottery) ke tips kya hain?

- Soft cloth se saaf karein.
- Extreme temperature changes se bachaayein (microwave/oven instructions alag ho to follow karein).
- Har item ke sath care instructions diya gaya hota hai.

8. Refund kab milta hai?

Refunds generally original payment method me 5–10 business days me process hote hain (bank/payment gateway ke rules ke hisab se). Hum aapko refund confirmation bhejenge.

9. Aur koi sawaal? Kaise contact karein?

Contact page par jaakar form fill karein ya email bhejein: [haldiasanjana09@gmail.com]. Phone: [6395929374].